How does the Buy Back work?
What are the conditions for reconditioning?
How do consumers reach out to RESPONSIBLE Support?
Every question regarding the Buy Back will be answered in the Buy Back option in your K.O.I. account. If you have any questions or concerns, please reach out to RESPONSIBLE by phone: +44 28 9568 3595, or email to firstname.lastname@example.org, or by chat on https://www.responsible.us
How long will my buy back credit be valid?
The Buy Back credit is linked to your K.O.I account, and you'll receive an email with a discount code. You can choose to use your credit in one buy or spend it on several purchases. Please keep in mind that the discount code will be valid for 15 minutes. To keep the code for future use, redeem it when shopping by entering it into the little box on the checkout page. By doing this, a new code can be generated at a later moment.
The Buy Back credit can be redeemed on the full Kings Of Indigo collection, excluding sale and accessories.
How do I know if the product offered within the RESPONSIBLE webshop is authentic?
Every RESPONSIBLE product will be accompanied by a digital passport that will track the product's journey and allow customers to verify its authenticity. Each item of clothing will be marketed as a brand-approved reconditioned model where RESPONSIBLE has a partnership.
What will happen with a product in such a bad condition it cannot be repaired or resold?
If your product isn't saleable together with RESPONSIBLE, they will make sure it doesn't hit landfill and it will be reused or deconstructed.
When will I receive credit for the item that I apply for the Buy Back?
When you accept a Buy Back you will receive a bag to return the item(s) in exchange for a credit against a new purchase. These items are sent to RESPONSIBLE for processing, refurbishment and resale.
Does RESPONSIBLE compensate my refund shipping costs?
If I have bought an item on the RESPONSIBLE webshop, how long do I have to wait for a refund after returning the item?
Which countries can make use of the Buy Back?