Return & Exchange

You may return item(s) within 28 days after delivery for a full refund. We kindly ask you to pack your item(s) and send them our way together with a completely filled in return form.

How do I return my order correctly?

       We kindly ask you to follow the steps here to get your return process moving.

       The order number should start with 100 or with 200, you can find this information in the order confirmation e-mail you received from us, after you place your order.

       Orders within the Netherlands, Belgium and Germany can print a free parcel label in our online return process (step 4). This process is connected to the parcel delivery company 

       DPD. Because this parcel label is connected to DPD, the package needs to be dropped off at a DPD Pick-up point.

       For international returns (outside the Netherlands, Belgium and Germany) you are not obligated to use DPD as a delivery company. Bring your parcel to your local package      

       service and send it to us. Please note that we do not cover the cost of international returns (outside the Netherlands, Belgium and Germany).

      Return address

      Kings Of Indigo / GWL TWEE B.V.

      t.a.v. Kings of Indigo web returns

      Laan van Westenenk 50 

      7336 AZ Apeldoorn


       We strive to refund within 14 days after we have received your item(s). You will get a notification once your return is being processed. We credit the amount to your account  

       through the original payment method.

I have returned my parcel. When will I receive my money back?

       Please check if the parcel has arrived on the address below:

       Return address

       GWL Emmen BV

       Kings Of Indigo Web Returns

       Jules Verneweg 18

       7821 AE Emmen

       The Netherlands

       If so, please contact Customer Service and share the track and trace link with us from the website of the postal service. Please also send us the return form you have  

       downloaded on our return website.

       If your parcel did not arrive, we kindly ask you to check this with the postal service that shipped your return. We can only process and refund the order if you can prove that it has 

       reached our warehouse. K.O.I is not responsible for the return shipment.    

I have received a wrong or defected item.

       In case you've received a wrong item or a defected item, the return or exchange of the item will be completely at our expense. Please follow the usual procedure of returning the         item. In case you’d like to exchange the item, you need to return it first and then order the item again in the right size. Indicate which item(s) you've received incorrectly or with a         defect and which item you still wish to receive. Please also reach out to our Customer Service.  

Can I exchange an item?

       Unfortunately, it's not possible to exchange an item directly. If you wish to do an exchange, you need to follow the same procedure as when returning an item. You can arrange             your return here

What are the shipping costs when returning an item?

 The cost of return shipping is €5 (ex VAT). We do not offer a refund for initially paid shipping costs, if your order was under 100 € (for more information check out our overview    of delivery charges). The reason for this is that we would like to encourage you to make conscious choices about what you are buying. By avoiding unnecessary returns the impact of CO2 emissions on the environment is minimized. To this end we do our best to guide you through our online shop by sharing with you extensive information on the item and model’s size and fit, and by providing you with clear product images and an updated size guide. If you have any questions, you can always reach out to our customer support team via email at

Right to cancel

       You have the right to cancel your order within 14 days without giving any reason. This works the same way as a returned order.

Terms & Conditions

  • You may return item(s) that are sold and fulfilled by within 28 days of delivery for a (full) refund of your garments.
  • We cannot accept item(s) without a complete return form.
  • The items(s) should be intact with the original labels attached.
  • The product should not show marks of being worn, such as stains, smell and use damage.

Note: Items can be returned within the right to cancel but returning them in such condition might include compensation for lost value by the customer.

*The obligations in our Terms & Conditions aren't essential requirements to effectively exercise the right to cancel.