FAQ

Making your shopping experience easy and fun is our top priority here at Kings Of Indigo. Please find the answers to all your questions in the categories here below. 

Most frequently asked questions 

How do I return my order correctly?

We kindly ask you to follow the steps here to get your return process moving. The order number should start with 100 or with 200, you can find this information in the order confirmation e-mail you received from us, after you place your order.


Orders within the Netherlands, Belgium and Germany can print a free parcel label in our online return process (step 4). This process is connected to the parcel delivery company DPD. Because this parcel label is connected to DPD, the package needs to be dropped off at a DPD Pick-up point.


For international returns (outside the Netherlands, Belgium and Germany) you are not obligated to use DPD as a delivery company. Bring your parcel to your local package      

service and send it to us. Please note that we do not cover the cost of international returns (outside the Netherlands, Belgium and Germany).


Return address

Kings Of Indigo - GWL Twee B.V. 

Laan van Westenenk 50

7336 AZ Apeldoorn 

The Netherlands


We strive to refund within 14 days after we have received your item(s). You will get a notification once your return is being processed. We credit the amount to your account  

through the original payment method.


Please note: During Covid-19, you might experience a slight delay in the process of returns. We’re doing everything we can to avoid this, and kindly ask for your understanding in these crazy times.     

Can I order from outside the Netherlands?

Currently we are able to deliver to the following countries: Belgium, Denmark, Germany, Netherlands, Sweden, Austria, Czech Republic, France, Italy, Luxembourg, Switzerland, Andorra, Bosnia and Herzegovina, Bulgaria, Canada, Croatia, Estonia, Finland, Gibraltar, Greece, Hungary, Hong Kong, Ireland, Liechtenstein, Monaco, Norway, Poland, Portugal, Romania, Servia, Slovenia, Slovakia, Spain, Turkey, USA, Australia, Brazil, Cyprus, Iceland, India, Lebanon, Morocco, New Zealand, North Korea, Singapore, South Korea, Ukraine, Latvia and Lithuania.


Click here for more information about specific delivery times and prices based on the country you would like to get your goods delivered to.  

I have returned my parcel. When will I receive my money back?

Please check if the parcel has arrived on the address below:


Return address

Kings Of Indigo - GWL Twee B.V. 

Laan van Westenenk 50

7336 AZ Apeldoorn 

The Netherlands


If so, please contact Customer Service and share the track and trace link with us from the website of the postal service. Please also send us the return form you have downloaded on our return website.


If your parcel did not arrive, we kindly ask you to check this with the postal service that shipped your return. We can only process and refund the order if you can prove that it has reached our warehouse. K.O.I is not responsible for the return shipment. 

Can I exchange an item?

Unfortunately, it's not possible to exchange an item directly. If you wish to do an exchange, you need to follow the same procedure as when returning an item. You can arrange your return here

Can't find the answer to your question? Our Customer Service colleagues are available on weekdays between 9 am and 5 pm via phone (+31 (0)850004112) and e-mail (support@kingsofindigo.com), live chat or via our contact form. Please find our address below. 

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The European Commission provides a platform for online dispute resolutions (ODR) which can be accessed here.



You still need our assistance? 

Don't hesitate to reach out to us and we will be happy to answer any of your questions.