How can I confirm Kings of Indigo has received my order?
When you've completed your order, you will receive an automatic generated order confirmation by e-mail. Other updates regarding your order will also be communicated by e-mail. So, make sure we have your correct e-mail address. If you created an account, then you can also find your order on your account page.
How can I cancel or change my order?
We can't cancel or change placed orders because they will be automatically processed in our system. After you've received your order, it's possible to return the items for free in the Netherlands.
The online shop does not show my size, is it still possible to order it?
Our online shop shows the complete assortment available. When we receive new stock, all items should be visible in our webshop immediately. Unfortunately, we can't deliver products that aren't currently available in our webshop. It's possible that these items are available at other retailers Kings of Indigo resellers. For more information about their stock please contact the shops directly. Find our points of sale in our Store Locator.
Help with ordering
In case you're unable to complete your order or when you encounter uncertainties, please contact our Customer Service during office hours. We can assist you with placing of your order. Please note that we can't order products which aren't available at the webshop.
Does the English or German language affect my account?
Yes! You need a separate login per language. Our advice is to choose a preferred language first, and stick to that language. In that way, we can help you faster and provide you the right information regarding orders, products or any other questions you may have.
What payment methods do you accept?
You can pay your order with iDeal, Credit Card (VISA, Amex, Mastercard), Paypal, Sofort, Bancontact, Klarna.
Where can I download my order receipt?
Click the link in the confirmation email you received.The link is just below the "View Order Status" button.
How do I know if my payment was succesful?
Once the order is completed you'll receive an order confirmation at the email address you've provided. If you've problems with completing your payment, please contact our Customer Service. We'll do our utmost best to resolve the issue.
Is it safe to order online?
How about my privacy?