I have not received an order confirmation, has my order been placed successfully?
My payment has suddenly been refunded. What will happen to my order now?
We’re sorry but it seems like your K.O.I item is out of stock. That’s why we had to cancel and refund your order. If you're feeling lucky, check out our store locator and contact one of our resellers to check if they have what you’re looking for.
How can I change my order?
The online shop does not show my size, is it still possible to order it?
Have you checked your correct size with our MySizeID widget? Go to the product page and find your ideal size within seconds.
Our website shows the stock of the entire range. We can’t deliver products that are currently unavailable in our webshop. There is a possibility that these items are still available at other K.O.I resellers. Find our points of sale in our Store Locator and contact the shop directly.
I have a complaint about an article.
I need help with ordering.
Does the English or German language choice affect my account?
Yes! You need a separate login per language. Our advice is to choose a preferred language first and stick to that language.
What payment methods does K.O.I accept?
You can pay for your order with iDeal, Credit Card (VISA, Amex, Mastercard), Paypal, Sofort and Bancontact. In case you want to order now and pay later, you can use Klarna.
Where can I download my order receipt?
You can click the link in the confirmation email you received.
Is it safe to order online?