You may return item(s) within 28 days after delivery for a full refund. We kindly ask you to pack your item(s) and send them our way together with a completely filled in return form.
How do I return my order correctly?
I have returned my parcel. When will I receive my money back?
I have received a wrong or defected item.
In case you've received a wrong item or a defected item, the return or exchange of the item will be completely at our expense. Please follow the usual procedure of returning the item. In case you’d like to exchange the item, you need to return it first and then order the item again in the right size. Indicate which item(s) you've received incorrectly or with a defect and which item you still wish to receive. Please also reach out to our Customer Service.
Can I exchange an item?
What are the shipping costs when returning an item?
We do not offer a shipping cost refund for orders below 150€ in case of return. And we have a good reason. Research indicates that free shipping increases order numbers, as well as the chance of the order being returned. We would like to encourage our customers to buy responsibly and consider the impact of their returns to the environment. Let’s minimize the environmental impact together!
If your return makes your original order go below our shipping cost threshold, you won't be eligible anymore for our free shipping cost policy. The standard shipping cost will be settled with your refund.
Can I return an item that I purchased with the Sustainable Fashion Gift Card?
You want to return something you purchased with the Sustainable Fashion Gift Card? No problem. We will give you an individual voucher in the amount of the returned item that you can use for any product on our webshop. In case you would like the money to be paid back to you, you can contact SFGC and your money will be refunded to your bank account.
Terms & Conditions
Note: Items can be returned within the right to cancel but returning them in such condition might include compensation for lost value by the customer.
*The obligations in our Terms & Conditions aren't essential requirements to effectively exercise the right to cancel.