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Shipping policy

SHIPMENTS & RETURNS

Shipping

Can I order from outside the Netherlands?
Currently we are able to deliver in the following countries: 

The Netherlands, Belgium, Germany, France, Austria, Finland, Andorra, Bosnia & Herzegovina, Bulgaria, Croatia, Gibraltar, Greece, Hungary, Liechtenstein, Monaco, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Spain, Sweden, Ireland, Slovenia, Austria, Czechia, Denmark, Estonia, Italy, Latvia, Lithuania, Luxembourg, Switzerland.

What are the shipping costs?
Shipping is free for all orders above €100. For orders below that value, the shipping costs are €6,95.

When can I expect my order?
When you order before 4 pm on a workday, your items will be shipped the same day. Orders outside The Netherlands may take up to 10 working days to be delivered (depends on the delivery address).

Returns
You may return item(s) within 28 days after delivery for a (full) refund of your garments. Pack your item(s) with a completely filled in return form or packing slip carefully so it won’t get damaged during distribution (these obligations are not an essential requirement to effectively exercise the right to cancel. But this really helps us process your order and refund faster). 

How to create your return: 

  1. Go to https://kingsofindigo.shipping-portal.com/rp/ (in case you purchased an item before the 9th of January, go to our previous portal: https://returns.kingsofindigo.com/ and follow the same procedure).
  2. Fill in your postal code and order number (The order number should start with 100 or 200, you can find this information in the order confirmation e-mail you received from us, after you place your order.)
  3. Choose the product(s) you wish to return and fill in the reason for your return
  4. Follow the steps in the portal
  5. Pay for your return to complete the return application

For any returns within the Benelux, Germany, Austria, France and Finland we charge a return fee of €5. For returns in other EU countries, we charge a return fee of €15. For returns in Switzerland, we charge a return fee of €25. The reason for this is that we would like to encourage you to make conscious choices about what you are buying. By avoiding unnecessary returns the impact of CO2 emissions on the environment is minimized. For these orders you can generate a shipping label via our SendCloud portal.  

For other international returns you can bring your parcel to your local post office or package service to post it to us. Please note that we do not cover the cost of these returns. 
 
Return address

Kings Of Indigo - GWL Twee B.V.
Laan van Westenenk 50
7336 AZ Apeldoorn
The Netherlands

Your item(s) will be inspected to check whether they meet our Terms & Conditions.

We strive to return your payment or item(s) within 14 days after receiving the package in our warehouse.