Can I use a different shipping address?
You can have your order delivered to an alternative address, by adding another address in your account and select it during the ordering process.
What are the delivery costs?
The delivery costs within the Netherlands, Germany and Belgium are for free when spending over 150 Euros. Orders that are less than 150 Euros will be charged up to €5,50 delivery costs. For an overview of the total delivery costs, please click here.
Can I order from outside the Netherlands?
Currently we are able to deliver in the following countries (click here for an overview).
When can I expect my order?
When you order before 8 pm on a workday, your items will be shipped the same day. In case our delivery time is delayed, it will be displayed in your shopping cart. Orders outside The Netherlands may take up to 10 working days to be delivered (depends on the delivery address). Click here for an complete overview of our international delivery timings.
What Delivery partners does Kings of Indigo work with?
Our delivery partner in the Netherlands is PostNL and we use Delivery partner DPD for all other countries. Please note, Kings of Indigo can not be held liable for lost packages delivered by DPD when you choose the option of leaving your package in a safe place. Any customer who chooses for this option does so at their own risk.
I haven't received my order.
Your order will always be delivered as soon as possible to the address you’ve registered in your account. However, it's possible that your order delivery is delayed by unforeseen circumstances with your local delivery service. In that case, we'll personally inform you right away but we can’t be held responsible for any inconvenience this may cause.
I've received a wrong item or a defected item.
In case you've received a wrong item or a defected item, the return or exchange of the item will be completely at our expense. Please follow the usual procedure of returning or exchanging an item. Indicate which item(s) you've received incorrectly or with a defect and which item you still wish to receive.